Services for Corporations and Non Profits
Get customers. Keep customers.
That is the singular goal that drives healthy companies and organizations. In an increasingly competitive marketplace, you can be a leader if you know what your customers are thinking. We talk to customers. Yours and theirs. We listen to what they say about you and your products, your service, the competition, new ideas and suggestions for improvements.
The benefits of talking and listening to customers add up.
Market research helps to capture and retain market share.
Satisfied customers will pay more for products and services.
Satisfied customers are repeat customers. This reduces promotion costs.
It costs 5 times more to capture new customers than to retain old ones.
Companies that respond to complaints retain 30% more customers.
Most (94%) dissatisfied customers do not complain; they just switch.
Customers repeat poor service stories 9 times.
Market research uncovers new product ideas - critical for company and organizational growth
Most new product and service ideas come from current customers.
Your customers will spot opportunities / niches for you.
Some of the areas in which we have conducted market research: Advertising, Aerospace, Automotive, Banking, Beverage, Biotechnology, Chemical, Child Development, Communications, Construction, Diagnostic Testing, Education, Electronics, Environmental, Financial Services, Food Services / Restaurant, Healthcare, Housing, Insurance, Media, Medical Devices, Metals, Mining, Nursing Home, Packaged goods, Pharmaceutical/ Drugs, Plastics, Printing, Publishing, Real Estate, Software/ Technology, Telecommunications, Tourism
That is the singular goal that drives healthy companies and organizations. In an increasingly competitive marketplace, you can be a leader if you know what your customers are thinking. We talk to customers. Yours and theirs. We listen to what they say about you and your products, your service, the competition, new ideas and suggestions for improvements.
The benefits of talking and listening to customers add up.
Market research helps to capture and retain market share.
Satisfied customers will pay more for products and services.
Satisfied customers are repeat customers. This reduces promotion costs.
It costs 5 times more to capture new customers than to retain old ones.
Companies that respond to complaints retain 30% more customers.
Most (94%) dissatisfied customers do not complain; they just switch.
Customers repeat poor service stories 9 times.
Market research uncovers new product ideas - critical for company and organizational growth
Most new product and service ideas come from current customers.
Your customers will spot opportunities / niches for you.
Some of the areas in which we have conducted market research: Advertising, Aerospace, Automotive, Banking, Beverage, Biotechnology, Chemical, Child Development, Communications, Construction, Diagnostic Testing, Education, Electronics, Environmental, Financial Services, Food Services / Restaurant, Healthcare, Housing, Insurance, Media, Medical Devices, Metals, Mining, Nursing Home, Packaged goods, Pharmaceutical/ Drugs, Plastics, Printing, Publishing, Real Estate, Software/ Technology, Telecommunications, Tourism